These Master Terms and Conditions of Service ("Terms") constitute a legally binding agreement entered into between you (whether individually as a Job Seeker or on behalf of an enterprise as an Employer/Recruiter) and Reliance Solutions Ltd, a registered corporate entity in the United Republic of Tanzania, operating the recruitment marketplace platform known as Ajira Market (accessible via ajiramarket.co.tz).

By accessing, registering, browsing, posting job vacancies, submitting candidate profiles, or processing electronic payments through this platform, you unequivocally acknowledge that you have read, understood, and agreed to adhere strictly to all provisions set forth herein.

These Terms and Conditions of Service constitute a legally binding contract between you (as an individual Job Seeker or on behalf of an institution/company as an Employer) and Reliance Solutions Ltd, a legally registered company in Tanzania that operates and manages the employment system of Ajira Market (ajiramarket.co.tz).

By logging in, visiting, registering, posting job vacancies, sending job applications, or making payment transactions, you confirm that you have read, understood and agree to fully comply with all the terms contained in this agreement.

• "Platform" means the Ajira Market web portals, REST APIss, databases, and mobile user interfaces.
• "Candidate / Job Seeker" means any natural person creating a profile to search and apply for job vacancies.
• "Employer / Recruiter" means any verified business entity, NGO, or institution posting vacancies or sourcing talent.
• "Service Package" means paid subscriptions, job posting credits, and talent search features made available to employers.
• "Payment Gateway" means licensed third-party financial institutions and aggregators (operating under Bank of Tanzania licenses) executing billing.

• "Mfumo (Platform)" inamaanisha tovuti ya Ajira Market, mifumo ya kielektroniki na programu zake.
• "Job Seeker (Candidate)" means any person who registers for the purpose of applying for job vacancies.
• "Mwajiri (Employer)" means a company, institution, or registered organization that advertises jobs or seeks professionals.
• "Kifurushi (Service Package)" means paid services to advertise jobs and access a database of professionals.
• "Payment Systems (Payment Gateway)" inamaanisha taasisi za fedha na mitandao iliyoidhinishwa na Benki Kuu ya Tanzania (BOT).

To register and maintain an active account on Ajira Market, users must satisfy the following criteria:

• Legal Age: All users must be at least 18 years of age and possess full legal capacity to enter into binding contracts.
• Domestic Identification: Tanzanian citizens must provide authentic, non-duplicated 20-digit National Identification Authority (NIDA) numbers.
• International Candidates: Foreign applicants must furnish authentic International Passport credentials issued by their country of citizenship.
• Credential Confidentiality: Users are exclusively responsible for maintaining the confidentiality of their passwords, SMS OTP codes, and session tokens.

Ili kujisajili na kutumia mfumo wa Ajira Market, lazima ukidhi vigezo vifuatavyo:

• Legal Age: You must be 18 years of age or older with full legal capacity to enter into contracts.
• Internal Identification: Watanzania lazima wawasilishe namba halisi ya NIDA yenye tarakimu 20 isiyotumiwa na mtu mwingine.
• Foreign Applicants: Raia wa kigeni lazima wawasilishe namba halisi ya Pasipoti ya Kimataifa ya nchi yao.
• Usalama wa Nywila: The user is responsible for protecting his password and SMS verification numbers (OTP).

Strict Prohibition of Recruitment Fees: In accordance with the Employment and Labour Relations Act (2004) and international anti-labor trafficking standards, applying for jobs on Ajira Market is 100% FREE OF CHARGE for all job seekers worldwide.

No employer, recruitment agency, recruiter, or third-party intermediary is permitted to demand payment, processing fees, medical assessment charges, uniform deposits, or interview fees from candidates. Any such demand constitutes illegal extortion and should be reported immediately.

Strict Prohibition of Claiming Fees from Applicants: According to the Employment and Labor Relations Act (2004), sending job applications on Ajira Market is 100% COMPLETELY FREE to all applicants in the world.

No employer, agent, or anyone else is allowed to demand money, form fee, interview fee, or any other expenses from the job applicant. Doing so is a serious legal offense and will result in immediate legal action.

Every employer and recruiter registered on Ajira Market expressly covenants and warrants that:

• It is a legally constituted entity with valid BRELA incorporation, valid Tax Identification Number (TIN), and applicable business licenses.
• All job postings represent bona fide, funded, active vacancies with clear job descriptions and legal compensation frameworks.
• No posted opportunity involves multi-level marketing (MLM), pyramid schemes, illegal betting, upfront fee solicitation, or human trafficking.
• Candidate CVs and personal data accessed through the portal shall be used solely for evaluating the specific job application in strict compliance with the Personal Data Protection Act (PDPA 2022).

Kila mwajiri anayejisajili kwenye mfumo anathibitisha na kuahidi kuwa:

• It is a company or institution legally registered with BRELA, with a TIN number and a valid business license.
• All the job vacancies he advertises are real, with a valid salary and in accordance with the labor laws of Tanzania.
• He will not advertise pyramid schemes, illegal gambling, or charge any fees to applicants.
• Applicants' CV information will be used only for the employment process and will not be sold or distributed arbitrarily.

Job posting packages, talent search credits, and featured recruiter branding are offered at published corporate rates in Tanzanian Shillings (TZS) or US Dollars (USD).

All invoices are issued electronically upon transaction confirmation. Applicable statutory taxes, including Value Added Tax (VAT), are billed in compliance with Tanzania Revenue Authority (TRA) regulations.

Packages for job posting and access to professional databases are charged at rates advertised in Tanzanian Shillings (TZS) or United States Dollars (USD).

Electronic invoices are issued immediately after payment is confirmed, including all applicable taxes according to the Tanzania Revenue Authority (TRA).

All refund requests and financial reversals are governed strictly by our official Refund & Cancellation Policy.

Customers who experience duplicate debits, technical provisioning failures, or who submit written cancellation within 24 hours prior to vacancy activation are entitled to a 100% full reversal processed back to the original payment source within 24 to 72 hours.

All refund requests are handled by Sera Rasmi ya Marejesho (Refund Policy).

Customers who were charged twice by mistake or who requested to cancel within 24 hours before announcing a job are entitled to a 100% refund to the same number or card within 24 to 72 hours.

The following activities result in immediate account termination, forfeiture of fees, and criminal referral:

• Falsification of national identity (NIDA) or submitting fraudulent academic certificates.
• Posting fraudulent, deceptive, or non-existent recruitment listings.
• Attempting to bypass security systems, inject malicious scripts, or conduct denial-of-service (DoS) attacks.
• Harvesting candidate contact numbers for spam SMS or unauthorized marketing.

Vitendo vifuatavyo vitasababisha akaunti kufungwa mara moja, kutaifishwa kwa fedha na kufunguliwa mashtaka:

• Forging NIDA numbers or putting up fake education certificates.
• Advertising fake jobs for fraud or soliciting bribes and fees from applicants.
• Kujaribu kudukua mfumo, kuweka virusi, au kuingilia mifumo ya kiusalama.
• Collecting phone numbers of applicants for sending unauthorized advertisements.

Intermediary Status: Ajira Market operates as an electronic recruitment marketplace connecting job seekers with prospective employers. Ajira Market is NOT an employer, employment agency, or party to any employment contract concluded between a candidate and an employer.

To the fullest extent permitted by law, Reliance Solutions Ltd disclaims liability for any direct, indirect, incidental, or consequential damages resulting from employer hiring decisions, candidate performance, or third-party telecommunication outages.

System Position: Ajira Market is a digital platform that connects job seekers with employers. Ajira Market is not a direct employer nor a partner in the employment contract that will be signed between the employer and the applicant.

To the extent permitted by law, Reliance Solutions Ltd shall not be responsible for an employer's hiring or non-hiring decisions, or workplace performance challenges.

These Terms shall be governed by, construed, and enforced in accordance with the laws of the United Republic of Tanzania.

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt in good faith to resolve the dispute amicably within thirty (30) days. Failing amicable settlement, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Tanzania (including the High Court Commercial Division).

This Agreement is governed, construed and enforced in accordance with the laws of Jamhuri ya Muungano wa Tanzania.

In case of any dispute, all parties will seek an amicable solution within thirty (30) days. If a solution is not found, the case will be opened and heard by the High Court of Tanzania (Commercial Division).