This policy applies to all commercial transactions initiated on Ajira Market, including:

• Employer Job Posting Subscription Packages (Single Post, Starter, Corporate, and Enterprise Tiers).
• Talent Database Access Subscriptions and CV Unlock Credits.
• Featured Vacancy and Social Media Broadcast Add-on Services.
• Note: Job seekers never pay fees on Ajira Market; hence this policy applies exclusively to employer/recruiter billing accounts.

Sera hii inasimamia miamala yote ya kibiashara inayofanyika kwenye Ajira Market, ikiwemo:

• Job Posting Packages for Employers (One Position, Monthly or Annual Packages).
• Huduma za Kupata Kanzidata ya CV za Wataalamu (Talent Pool Access).
• Additional services for promoting job ads on social networks.
• Kumbuka: Job seekers are not charged any fees, so this policy only applies to employers and commercial service providers.

A full 100% refund of transaction value is unconditionally guaranteed under the following conditions:

• Duplicate Charges: Multiple debits for a single transaction due to telecom network lag or gateway retry loops.
• Gateway Timeout & Non-Provisioning: Funds successfully deducted from customer wallet/card but service activation failed due to technical timeout.
• Pre-Publication Cancellation: Written cancellation received within twenty-four (24) hours of payment before job vacancy publication or CV unlocking.
• Extended Platform Outage: Severe platform unavailability exceeding seventy-two (72) consecutive hours during an active paid campaign.

A full 100% refund is offered unconditionally in the following situations:

• Duplicate Charge: Iwapo mtandao umekata fedha mara mbili kwa ununuzi mmoja.
• Hitilafu ya Kimtandao: Funds have been deducted from the phone/card but the package has not been activated due to network communication failure.
• Cancellation Before Posting: Cancellation request submitted within 24 hours before the advertisement is published online.
• Hitilafu ya Mfumo: If the system stops working for more than 72 consecutive hours during an ad campaign.

Refunds are not granted in the following scenarios:

• Fully published and active job listings that have already commenced receiving candidate applications.
• Talent database search credits that have already been utilized to unlock candidate CVs and contact profiles.
• Accounts suspended or terminated due to violations of our Terms of Service (e.g. posting fraudulent jobs or requesting upfront applicant fees).
• Subjective dissatisfaction with candidate applicant volume or applicant qualifications (since candidate responses depend on general market availability).

Marejesho hayatatolewa katika mazingira yafuatayo:

• A published job advertisement that has started receiving job applications from professionals.
• Credit for opening a CV that has been used to view and download applicants' resumes.
• Account closed for breaking the law (e.g. advertising fake jobs or demanding bribes/fees from applicants).
• Dissatisfaction with the number of applicants (as the number of applicants depends on the market and job characteristics).

To initiate a refund request, submit an email to info@ajiramarket.co.tz containing:

1. Registered Employer Account Name and Email Address.
2. Payment Gateway Reference / Mobile Money M-Pesa/Yas/Airtel/Halo Transaction ID.
3. Transaction Date, Time, and Exact Amount Billed in TZS or USD.
4. Clear explanation of the request (e.g. duplicate deduction, timeout failure).

To request a refund, send an email to info@ajiramarket.co.tz ukiambatanisha:

1. Company Name and Email address you registered with in the system.
2. Mobile Network Transaction Number (M-Pesa, Yas, Airtel, HaloPesa) or Card reference.
3. Date, Time and Exact Amount Deducted (TZS / USD).
4. Maelezo mafupi ya sababu ya kuomba marejesho (k.m. makato yaliyojirudia au mtandao kukatika).